Terms & Conditions

The following terms and conditions are entered into by and between Sarva and You (hereinafter: “the Member”).

The member must read the Terms & Conditions carefully and sign-off in agreement with the same.

  1. NAME
    1. Sarva Yoga is a brand owned by Zorba Renaissance Pvt Ltd (herein and henceforth referred to as ZRPL), and therefore all the invoices and other official communication to our members will be done under Zorba Renaissance Pvt Ltd.
    1. The membership entitles the usage of Sarva facilities and the equipment & services available therein.
    2. The membership gives access to the Sarva Yoga studio allotted to the members, except if specified otherwise.
    1. Membership entitles the member to a specific number of yoga sessions based on the membership package purchased. These sessions must be consumed during the term of the Membership.
    2. By enrolling with us members agree to share their contact number and email id to receive communication from Sarva in the form of SMS, WhatsApp messages, Newsletters and Phone calls.
    3. The Yoga sessions can be availed only by the member paying the fees. Transfer of membership can be approved only for select cases (medical emergency/ accidents).
    4. Membership fee once paid cannot be cancelled or refunded.
    5. The expiry date of any membership is always the last day and last session of the membership period.
    6. Membership fees must be paid in advance. The membership commences when Sarva has received the membership fee from the member.
    7. Though all reasonable care will be taken by the Instructors, Sarva is not liable for any injuries/damages that might occur during the Yoga Session.
    8. Any workshops conducted by Sarva during the terms of the membership will be paid workshops and will be optional for the member.
    1. The member need not have any prior experience of yoga.
    2. There is no age limit to join the Yoga sessions.
    3. S/he must take the responsibility for their decision to join Yoga considering their previous health ailments/ chronic disorders etc., if any.
    4. However, the member must be responsible enough to attend the sessions regularly and to abide by the Terms & Conditions.
    1. Members purchase yoga packages with agreement to follow the session and the batch timings which are allotted to the member during the enrolment. The batch timings cannot be rescheduled or changed once accepted by the member.
    2. The number of sessions in a week is scheduled on the basis of the package purchased by the member.
    3. The maximum duration of each session will be 60 minutes.
    4. Sarva has the sole discretion of allocating instructor for the sessions. Personal preference for instructor(s) communicated or expressed by any member will not be considered at any point for change in allocation of instructor(s).
    5. The Member will strictly follow all instructions issued by the Instructor during the Yoga Session.
    1. The Yoga studio and related facilities will be used for training purposes only.
    2. Lockers are available for Members to keep their belongings during yoga sessions.
    3. Sarva does not take responsibility for loss or theft of any personal belongings of members that are kept inside or outside the lockers.

    The member must respect the behavioural and operating principles and follow them on all occasions. This includes, but is not limited to:

    1. Wearing appropriate and clean clothes & shoes.
    2. Bring a yoga mat for the session.
    3. Leaving props intact after usage.
    4. Behaving in a friendly and respectful manner towards the other members as well as the Sarva staff.
    5. Consumption of alcohol, tobacco or any other addictive materials is not allowed.
    6. Consumption of foods/ beverages inside the Yoga studio is not allowed.
    7. The instructor can be contacted only during the session. In case, communication is necessary beyond the session hours, members can send messages to the instructor, however, response to the messages will be at the discretion of the instructor.
    8. Inappropriate or abusive communication to the instructor in any form (verbal, SMS, mail or WhatsApp) will not be tolerated. Any such communication will immediately brought to notice of Sarva management, who then can decide upon termination of membership with immediate effect.
    1. Studios open at specified time-slot, except on Sundays, public holidays or Government declared holidays.
    2. Members will be provided with a schedule for sessions to be conducted.
    3. Members need to attend the Yoga sessions at the specified time-slot.
    4. Sarva’s staff will communicate to members in case there is/are any changes in the schedule or cancellation of session due to unavoidable circumstances.
    1. Sarva yoga studios maintain access control for the members.
    2. Members will be allowed to go inside the yoga studio using the biometrics facility at the premises.
    3. If the biometrics facility is not available at the premises, the members need to sign on attendance register.
    4. If required, a member may be asked to provide identity proof at the reception.
    5. No one else will be allowed to get inside the Yoga studio with the member or during the absence of a member, by using the membership details.
    1. The membership can be terminated at Sarva management’s discretion, in case any violation of code of conduct occurs.
    1. At the end of the membership package chosen by the member, s/he may decide to renew the membership one month prior to the expiry date.
    2. The member needs to approach the front-desk executive or the trainer or the studio manager to renew the membership.
    1. Frozen Membership: It is possible to freeze the membership for:
      1. Medical reasons, upon presentation of a medical certificate, or
      2. Military service, upon presentation of the official call to duty.
    2. However, a one-month’s membership cannot be frozen for one month.
    3. The membership can be put on hold for period approved by Sarva’s management, after which the membership is automatically reactivated.
    4. For pregnancy, the membership freezing period can be 9 months. However, the member must inform the studio personnel at appropriate time about start and end dates of this period.
    1. A member may choose to request for a transfer to a studio at a different location. S/he might have to pay a membership transfer fee.
    2. To know more, the member needs to approach the studio manager.
    1. Sarva may decide to post member photographs that are taken inside the studio (e.g. group photos) on social media.
    2. However, if a member has any objection for posting his/ her photograph, s/he needs to inform Sarva representative at the studio. Necessary actions will be taken to remove the photograph.
    1. All requests from members related to yoga sessions will be evaluated and decision on the requests will be taken by Sarva’s authorised personnel.
    2. Terms, Conditions, and Fees are subject to change at sole discretion of Sarva.
    3. All disputes are subject to Chennai jurisdiction only.

I have read and understood the Terms & Conditions mentioned above and I agree with the same.